1. Our commitment to privacy
 

Core Care Support is committed to protecting the privacy, dignity and confidentiality of individuals and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, enquire about our services or receive support from us.
 

2. Information we collect
 

Depending on your interaction with Core Care Support, we may collect personal information including:

• Name and contact details, such as your phone number and email address.

• Information provided through website enquiries or other communications.

• Information about support needs, preferences and requested services.

• Relevant health, disability or other sensitive information necessary to assess or provide supports.

• Information relating to service delivery, appointments, incidents, feedback and complaints.

• Information about employees and prospective employees where relevant to recruitment and employment.
   

We aim to collect only information reasonably necessary for our business activities and the services we provide.
 

3. How we collect information
 

We may collect personal information directly from you, your representative or other authorised individuals, including through website enquiries, telephone calls, emails, forms and communications relating to support services.

Where appropriate and lawful, information may also be obtained from support coordinators, representatives or other service providers involved in arranging or delivering your supports.
 

4. How we use information
 

We may use personal information to:

• Respond to enquiries and discuss our services.

• Assess support requests and coordinate service delivery.

• Provide and manage supports.

• Communicate with participants, representatives, employees and relevant service providers.

• Maintain service records and manage appointments, incidents, feedback and complaints.

• Meet applicable legal, regulatory, insurance and employment obligations.

• Manage and improve our business operations.
   

We will handle personal information in accordance with applicable privacy laws.
 

5. Disclosure of information
 

We may disclose personal information to authorised representatives, support coordinators, relevant service providers, employees or other parties where reasonably necessary for service delivery, business operations or another lawful purpose.

We may also disclose information where required or authorised by law.

We do not sell personal information.
 

6. Storage and security
 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in electronic systems and other secure business records used to manage our services and operations. Access is restricted to authorised individuals who require the information for legitimate business purposes.

We retain personal information only for as long as required for the relevant purpose or applicable legal obligations.
 

7. Digital systems and artificial intelligence
 

Core Care Support uses digital systems to support business administration, documentation, accounting, payroll and service delivery.

We may use AI-assisted tools for general business drafting and, through relevant software features, to assist with documentation, summarisation or identifying matters requiring review.

AI-generated content, summaries, alerts and recommendations are subject to appropriate human oversight and are not intended to replace individualised support, professional judgement or human decision-making.

We take care when using digital and AI-assisted tools to protect confidential information and will handle personal information in accordance with applicable privacy obligations.

Where the automated decision-making transparency requirements under the Australian Privacy Principles apply to our use of a computer program, we will provide the relevant information about the types of personal information used and the types of decisions involved in accordance with those requirements.
 

8. Access and correction
 

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable legal requirements.

To make a request, please contact us using the details below.
 

9. Privacy concerns and complaints
 

If you have a question, concern or complaint about how Core Care Support has handled your personal information, please contact us.

We will review your concern and respond within a reasonable timeframe. Where applicable, you may also have the right to raise a complaint with the relevant privacy regulator.
 

10. Contact us
 

For questions about this Privacy Policy or how your personal information is handled, please contact:
 

Core Care Support
Email: info@corecaresupport.com
 

11. Changes to this policy
 

We may update this Privacy Policy from time to time to reflect changes to our practices, systems or legal obligations. The current version will be made available on our website.